Serviceaide provides a comprehensive AI-powered Enterprise Digital Management (EDM) platform designed to enhance service management across IT, HR, Compliance, Operations, and more. Leveraging intelligent automation and AI, Serviceaide’s solutions simplify and unify service delivery, enabling organizations to automate ticket handling, manage incidents, change requests, knowledge, assets, and compliance efficiently while reducing manual workload and accelerating resolution times.
Built to serve a wide range of industries including Energy & Utilities, Education, Financial Services, Government, Healthcare, and MSPs, Serviceaide empowers businesses to deliver faster, smarter, and more secure enterprise services. Their product suite is specially designed for modern service needs, combining automation, analytics, and conversational AI to deflect repetitive requests and provide first-contact issue resolution 24/7.
Key Features
Luma AI: An Agentic AI solution that automates ticket deflection and delivers immediate resolutions, reducing the burden on human agents.
DSM (Digital Service Management): Unified platform handling incidents, change management, request fulfillment, and service catalog management.
AISM (AI Service Management): Tailored for service providers to optimize service delivery with AI-driven workflows, collaboration, incident management, and analytics.
POB (Point of Business): Intelligent automation tools that streamline operational workflows across departments.
Change Management Modules: Including stand-alone, IT, regulatory, business compliance, and software change management powered by AI insights.
Knowledge Management: Centralized, organized repository of answers enabling users to self-solve issues quickly and improving knowledge sharing.
Ticket Deflection & Self-Service: Conversational AI-powered virtual agents that help users resolve common issues without creating support tickets.
Fast Provisioning & Account Management: Automate user provisioning, password resets, access management, and onboarding/offboarding workflows to reduce delays.
: Connects across IT, HR, facilities, compliance, and operations bridging silos.
Traffic Statistics
+10.3%vs Last Month
Category:computers electronics and technology > programming and developer software
Category:computers electronics and technology > programming and developer software
Monthly Visits
96.78K
Global Rank
#381,227
Country Rank (Brazil)
#44,505
Avg. Duration
6:19
Pages/Visit
3.69
Bounce Rate
33.7%
Category Rank
#608
Monthly Visits Trend
Traffic Sources
Direct48.1%
Referrals24.0%
Search17.8%
Paid8.0%
Social1.9%
Top Countries
#
Country
Share
1
Brazil
49.5%
2
United States
23.2%
3
CO
17.1%
4
PE
5.6%
5
AR
2.2%
Data from SimilarWeb • 12/2025
Enterprise-wide Integration
Security & Compliance: Ensures regulatory adherence while maintaining agility and secure data handling across workflows.
Use Cases
IT Service Management (ITSM): Automate incident, request, change, and asset management, reducing ticket volume and increasing resolution speed.
HR Service Delivery: Streamline employee onboarding, offboarding, access requests, and HR inquiries with conversational AI assisting end-users.
Compliance & Governance: Manage regulatory changes and business compliance with automated workflows and audit trails.
Operations & Facilities: Handle work orders and service requests efficiently while providing actionable insights via analytics.
Customer Support for MSPs & Professional Services: Optimize service delivery with AI-powered ticketing, incident tracking, and knowledge base management.
Fast Provisioning & Account Access: Automate password resets, account unlocks, and BitLocker key recovery to reduce IT overhead.
Knowledge Management: Provide employees and customers quick access to self-help content, improving satisfaction and deflecting tickets.
FAQ
Q: What industries does Serviceaide support?
A: Serviceaide caters to Energy & Utilities, Education, Financial Services, Government, Healthcare, Managed Service Providers, and Professional Services among others.
Q: How does Serviceaide reduce support ticket volume?
A: Through AI-driven ticket deflection and conversational virtual agents, Serviceaide helps users self-solve issues before creating tickets.
Q: Is Serviceaide suitable for mid-market companies?
A: Yes, Serviceaide is designed to provide enterprise-grade service management solutions with the cost-effectiveness and agility suitable for mid-market needs.
Q: Can Serviceaide handle regulatory change management?
A: Yes, it offers specialized modules for IT, regulatory, business, and software change management to ensure compliance.
Q: Does Serviceaide support multiple languages?
A: The platform and website support English, Spanish, and Portuguese languages.
Q: How fast can Serviceaide be deployed?
A: Serviceaide offers rapid deployment with provisioning setups in less than 24 hours for many use cases.
Q: What kind of AI capabilities does Serviceaide offer?
A: Serviceaide features Agentic AI with intelligent automation, conversational virtual agents, predictive analytics, and AI-powered knowledge management.
Q: Can Serviceaide integrate with existing enterprise tools?
A: Yes, the platform provides APIs and connectors to integrate seamlessly with IT, HR, and operations systems.
Q: How does Serviceaide ensure data security?
A: The platform is designed with compliance and security in mind, maintaining privacy and adhering to regulatory standards.
Serviceaide empowers organizations to transform traditional service management into intelligent, efficient, and user-friendly workflows backed by AI. This robust platform stands out through its unified approach, scalability, and AI-first design philosophy bringing significant productivity gains and cost savings across industries.
