Helploom

Overview

Helploom is an affordable and easy-to-use customer support software designed to provide unlimited live chat, AI-powered assistance, and a customizable help center. Built to eliminate the complexity and high costs typical of enterprise tools, Helploom offers a calm, beautiful, and efficient support experience for businesses of all sizes. With a simple setup process that takes less than 3 minutes, Helploom helps companies deliver seamless customer communication with no surprise fees or user limits.

Trusted worldwide, Helploom combines human agents with AI automation to ensure 24/7 availability and intelligent escalation. Whether you're a startup or a small to medium business, Helploom is meticulously designed to save you money and hassle, offering clear pricing and unlimited support threads.

Key Features

• Unlimited Live Chat: Host unlimited conversations with customers without restrictions on agents, contacts, or user seats. Unlike competitors, no tiered limits or disappearing messages.

• Easy Setup: Add Helploom’s chat widget to any website with a simple copy-paste script, getting you live in under three minutes.

• Shared Inbox for Teams: Invite unlimited teammates to collaborate on support conversations, all managed in one shared inbox.

• Email Notifications & Follow-ups: Receive instant alerts for new requests and automatic follow-ups if customers leave before getting answers.

• Customizable Help Center: Build unlimited knowledge base articles with images, videos, collections, and a powerful search feature that helps customers find answers independently.

• Advanced AI Agent: Offload 24/7 customer support to Helploom’s AI chatbot, which learns from your knowledge base and intelligently escalates to humans when needed. Supports over 50 languages and lets you customize response behaviors.

• Transparent Pricing: Simple monthly plans with no hidden fees — $0 free tier, $29 for unlimited live chat and teams, and $59 for AI support included.

• Multilingual Support: Automatically responds in customers’ preferred language, ensuring global readiness.

• Custom Instructions: Tailor chatbot responses with business-specific rules, eg. suggesting calls when customers are upset.

• SEO & LLM Ready: Help center content is optimally structured for search engine crawling and large language model integrations via sitemap.xml.

Use Cases

• Startups & Small Businesses: Get up and running with affordable, unlimited live chat and self-service knowledge base to grow customer satisfaction without enterprise-level costs.

• Customer Experience Teams: Streamline support workflows by consolidating customer conversations into one shared inbox and leveraging AI to handle after-hours queries.

• E-commerce Websites: Capture and convert visitors with chatbots that identify warm leads upfront, enabling immediate interaction and follow-up.

• Product Support: Build an organized help center with detailed, multimedia articles helping customers find answers any time, reducing support load.

• SaaS Platforms: Integrate easily with APIs to identify logged-in users and provide personalized support while tracking article effectiveness.

• Multilingual Customer Bases: Provide consistent, around-the-clock support in 50+ languages with AI-powered chat handling diverse audiences.

FAQ

Q: What is a thread?
A: A thread refers to a single customer support conversation or chat interaction handled via the live chat widget.

Q: How do I add the chat widget to my website?
A: Simply copy-paste the provided JavaScript snippet into your website’s code to launch the chat instantly.

Q: Can multiple team members use the same account?
A: Yes! Helploom allows unlimited users and teammates to collaborate within one shared inbox.

Q: What happens if I run out of AI Assist credits?
A: You can upgrade your plan or purchase additional credits to continue using AI-powered chat support.

Q: Can I remove the 'Powered by Helploom' branding?
A: Branding options depend on your subscription plan; please check the terms or contact support.

Q: Is VAT included in plan prices?
A: VAT inclusion depends on your location and applicable laws; pricing is displayed in USD before taxes.

Q: How long does it take to set up?
A: Setup takes less than 3 minutes — add the widget, optionally identify your users via API, and start chatting.

Q: Who is behind Helploom?
A: Helploom was founded by Preet Mishra with a mission to create simple, affordable, and effective customer support software.

For more questions or direct support, use the chat widget on the website or schedule a demo call with the founder.