Gorgias is a powerful Conversational AI platform designed specifically for ecommerce businesses. Trusted by over 15,000 brands, it centralizes all customer messages from email, social media, live chat, voice, and SMS into a single, unified helpdesk. This modern customer experience (CX) platform leverages machine learning and AI to automate up to 60% of support inquiries, enabling ecommerce teams to resolve issues faster while simultaneously driving sales and enhancing the shopping experience.
Built deeply integrated with Shopify—the #1 platform in the ecommerce ecosystem—Gorgias offers seamless order management, real-time product insights, and promotional campaign tools directly inside the helpdesk. Beyond Shopify, Gorgias supports multiple ecommerce platforms including Magento, BigCommerce, WooCommerce, and PrestaShop, ensuring agile integration with your entire tech stack.
Key Features
Unified Inbox: Consolidates all customer communications from email, chat, social media, SMS, and voice calls into a centralized dashboard so support teams can work more efficiently.
AI Agent: An intelligent assistant that automatically handles up to 60% of common support inquiries, from order status checks to returns and FAQs, allowing human agents to focus on complex tickets.
Automation & Workflows: Create precise rules, macros, and flows to automate repetitive tasks, self-service intents, sentiment detection, and order management.
Multi-Channel Support: Engage customers whether they contact you via email, social media, SMS, live chat, or phone—without switching platforms.
Deep Shopify Integration: Modify Shopify orders, track inventory, and launch promotional campaigns right within Gorgias without navigating away from your helpdesk.
Marketing Suite: Run proactive chat campaigns that reduce bounce rates by up to 37% and provide personalized shopping assistance to increase conversion rates.
Traffic Statistics
+10.0%vs Last Month
Category:business and consumer services > business services
Category:business and consumer services > business services
Monthly Visits
2.64M
Global Rank
#11,472
Country Rank (United States)
#4,730
Avg. Duration
22:41
Pages/Visit
15.38
Bounce Rate
33.7%
Category Rank
#61
Monthly Visits Trend
Traffic Sources
Direct76.2%
Search18.4%
Referrals3.7%
Social1.2%
Paid0.4%
Mail0.2%
Top Countries
#
Country
Share
1
United States
51.8%
2
Philippines
11.8%
3
Canada
5.7%
4
United Kingdom
3.5%
5
FI
3.4%
Data from SimilarWeb • 12/2025
Real-Time Analytics: Measure revenue impact, support performance, customer satisfaction, and operational efficiency with live statistics and detailed reporting.
Multi-Store and Team Views: Support complex operations with centralized management of multiple stores and customized views for different support teams.
Use Cases
Ecommerce Customer Support: Centralize and automate common customer inquiries such as shipping updates, refunds, account issues, and product questions to reduce response times and operational costs.
Sales Conversion: Use AI-powered conversational recommendations to increase average order value and conversion rates by providing tailored upsells and cross-sells during support interactions.
Peak Season Scalability: Manage high volumes of arriving tickets during critical sales periods like Black Friday and Cyber Monday without hiring additional staff by leveraging automation.
Omnichannel Customer Engagement: Keep all customer conversations in one place regardless of the channel, providing a seamless, personalized support experience that builds brand loyalty.
Order Management: Support agents can view and edit customer orders, track inventory, and apply discounts from within the helpdesk platform, streamlining workflows.
FAQ
Q: What ecommerce platforms does Gorgias support?
A: Gorgias supports Shopify, Magento, BigCommerce, WooCommerce, and PrestaShop.
Q: How much of customer support can Gorgias automate?
A: Gorgias AI Agent can automatically resolve up to 60% of incoming support inquiries.
Q: Can Gorgias handle voice calls?
A: Yes, with voice channel add-ons, support teams can answer customer phone calls directly from the helpdesk.
Q: Does Gorgias integrate with other ecommerce tools?
A: Yes, it integrates seamlessly with over 100 ecommerce tools, streamlining your customer support tech stack.
Q: Is Gorgias suitable for growing or enterprise-level ecommerce businesses?
A: Absolutely. Gorgias offers scalable solutions with multi-store support, advanced reporting, and AI automation ideal for businesses of all sizes.
Q: How does Gorgias improve sales?
A: By providing conversational AI that not only supports customers but also recommends product upsells and promotions, increasing conversions by up to 2.5x.
Q: Can I try Gorgias before committing?
A: Yes, Gorgias offers a free trial and demo options to explore its features firsthand.
Gorgias transforms ecommerce customer support by merging AI-driven automation with personalized service, enabling brands to build exceptional customer experiences that scale effortlessly while driving revenue growth.
