Convoso is a leading AI-powered call center software designed to supercharge sales teams by maximizing customer connections and driving conversions. The platform blends real-time dialing optimization, advanced workflow automation, and compliance-driven tools to deliver scalable and efficient outbound and inbound sales solutions. Convoso’s robust architecture supports a variety of industries including BPO, Financial, Insurance, Legal, Real Estate, Solar, and more. Its open API enables seamless integration with CRMs and other essential applications, ensuring a smooth and productive workflow.
Key Features
AI-Powered Dialers: Convoso Ignite™ leverages AI-driven dialing optimization and real-time DID scoring for improved contact rates and reduced spam.
Multimode Dialing: Supports predictive, power, preview, and progressive dialing modes tailored to diverse campaign needs.
Campaign & Call Routing Management: Efficiently manage complex campaigns and intelligently route calls for maximum agent productivity.
Compliance Tools: Built-in compliance features including TCPA adherence, state calling restrictions management, and caller ID reputation management to ensure legal operations.
Workflow Automation: Highly configurable workflows automate repetitive tasks, allowing teams to focus on selling rather than manual processes.
Voicemail & Caller ID Management: Best-in-class voicemail detection and superior caller ID reputation tools enhance connection quality.
Omnichannel Engagement: Engage prospects across calls, emails, and SMS through a unified platform to increase conversions.
Reporting & Analytics: Comprehensive reporting tools provide actionable insights to optimize campaigns and agent performance.
Open API & Integrations: Easily connect with CRMs, call center platforms, and other third-party tools for a unified tech stack.
Use Cases
Traffic Statistics
+12.6%vs Last Month
Category:computers electronics and technology > telecommunications
Insurance & Real Estate: Generate qualified leads and accelerate sales pipelines with omnichannel engagement.
Solar & Home Services: Automate lead follow-ups and boost contact rates with customizable workflows.
Legal and Telemarketing: Stay compliant with state-specific dialing restrictions and TCPA guidelines.
Sales Leadership: Monitor real-time performance, forecast results, and drive continuous improvement with detailed analytics.
FAQ
Q: How does Convoso improve sales contact rates?
A: Convoso utilizes AI-powered dialing, real-time DID scoring, and caller ID management to increase connections by reducing spam and dialing inefficiencies.
Q: Is Convoso compliant with TCPA and other regulations?
A: Yes, Convoso provides robust compliance features including automated safeguards for TCPA, state calling hour restrictions, and consent revocation.
Q: Can Convoso integrate with existing CRM systems?
A: Absolutely. Convoso offers an open API that supports seamless integration with major CRMs and contact center technologies.
Q: What dialing modes are supported?
A: Convoso supports predictive, power, progressive, and preview dialing modes to fit various campaign strategies.
Q: Does Convoso support inbound call handling?
A: Yes, Convoso supports both outbound and inbound sales engagement through its omnichannel platform.
Q: What industries benefit the most from Convoso?
A: Industries including BPO, Financial Services, Insurance, Legal, Real Estate, Solar, Telemarketing, and Lead Generation.
For more information or to schedule a demo, visit Convoso’s website.
