Callbell is a cutting-edge customer support platform designed to unify messaging across WhatsApp, Facebook Messenger, Instagram Direct, and Telegram into a single, multi-agent interface. Trusted by over 75,000 companies worldwide, Callbell enables sales and support teams to communicate with customers wherever they are, streamlining conversations, automating workflows, and improving response times. Whether you're a small team or a large enterprise, Callbell helps boost customer engagement and satisfaction by integrating your messaging channels into one centralized platform.
Key Features
Multi-Channel Chat Management: Seamlessly manage all messaging channels (WhatsApp, Messenger, Instagram, Telegram) from one inbox.
Multi-Agent Collaboration: Invite teammates to collaborate in real time, assign chats, and auto-route conversations to specialized departments.
Advanced Chatbot Builder: Create no-code chatbots to automate sales funnels and customer support conversations.
Broadcast Module: Send mass WhatsApp campaigns to share promotions, updates, and newsletters efficiently.
API & Webhooks: Integrate Callbell with your CRM, ERP, or other business tools for automated workflows and data synchronization.
Mobile App: Stay connected and manage customer conversations on the go with iOS and Android apps.
Detailed Analytics: Access advanced statistics to track team performance, monitor KPIs, and optimize communication strategies.
Verified WhatsApp & SSO Support: Enterprise-grade features include WhatsApp Business verification, ChatGPT integration, and SAML/SSO authentication.
Use Cases
Customer Support Teams: Centralize all incoming messages to provide speedy, consistent support across channels while collaborating effortlessly.
Sales Teams: Engage leads instantly on their favorite messaging apps, automate qualification with chatbots, and run targeted broadcast campaigns.
Traffic Statistics
+10.0%vs Last Month
Category:computers electronics and technology > computers electronics and technology
Category:computers electronics and technology > computers electronics and technology
Monthly Visits
830.67K
Global Rank
#21,128
Country Rank (Mexico)
#774
Avg. Duration
32:54
Pages/Visit
53.61
Bounce Rate
23.3%
Category Rank
#29
Monthly Visits Trend
Traffic Sources
Direct57.8%
Search38.1%
Referrals3.1%
Social0.6%
Paid0.3%
Top Countries
#
Country
Share
1
Mexico
29.2%
2
CO
21.4%
3
AR
18.8%
4
United States
6.4%
5
Brazil
5.3%
Data from SimilarWeb • 12/2025
Marketing Departments: Leverage the broadcast module to send personalized promotional messages, event invites, and news to segmented contact lists.
Enterprises: Optimize large support teams with auto-routing based on department, secure authentication, and AI-powered chat automation.
E-commerce Businesses: Provide real-time assistance, order updates, and post-sale support directly through popular messaging platforms.
FAQ
Why choose Callbell?
Callbell is the only tool that combines WhatsApp Business, Instagram Direct, Facebook Messenger, and Telegram into a unified multi-agent platform. It simplifies team collaboration, improves response times, and enables direct messaging with customers on their preferred apps.
How do I get started?
Signing up is easy — create a free account, connect your messaging channels, install the website widget (optional), and start chatting. Callbell offers a 7-day free trial with full features for its chat management module.
Which channels can be integrated?
You can integrate WhatsApp Business, Facebook Messenger, Instagram Direct, and Telegram. Manage all conversations within one inbox and support your customers on the platforms they use most.
Can Callbell automate conversations?
Yes! The Advanced Chatbot Builder allows you to automate sales and support workflows without coding, helping you engage leads and reduce manual workload.
Is Callbell suitable for large teams?
Absolutely. The Enterprise plan supports 50+ agents, provides ChatGPT integration, single sign-on (SSO) authentication, and customized solutions tailored to your business needs.
Is there mobile access?
Yes, Callbell provides iOS and Android apps so your team can support customers from anywhere.
Can I send marketing campaigns?
With the Broadcast module, you can easily send mass messages on WhatsApp to share promos, newsletters, and updates directly to your contacts.
Start maximizing your customer conversations today by centralizing your communication with Callbell.
